Firstly let us be clear: We will not sell or rent your information to anyone.
This privacy notice applies only to information collected by this web site. This policy describes in simple terms how and why we use any information you choose to give to us.
- What personally identifiable information is collected from you through the site, how it is used and who it may be shared with.
- What choices you have concerning the use of your data.
- The security processes that we have put in place to protect the misuse of your information.
- How you can correct any errors or in the information you have provided.
- General information about information collection, use, and sharing.
We are the sole owners of the information collected on this site. We only have access to or collect data that you choose to give us via email, through the site or other direct contact.
We will use your information to support you in your reason for contacting us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request, e.g. to create and ship an order you have made.
If you have opted in, we may contact you via email in the future to tell you about new products or services, or changes to this privacy policy.
Please contact us using the chat support icon if you have any concerns about the way your data is used.
Use of cookies
The Website uses “cookies” to help you personalise your online experience. A cookie is a standard text file that is placed in your computer by the website to track your progress throughout the site and shopping cart. The cookies we place do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to your computer.
One of the main purposes of a cookie is to provide convenient features on our website to save you time. The cookie helps us distinguish between different visitors and tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your information on later visits so you do not have to enter the information again.
We may place the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services to place orders with us.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works and make sure people can get around easily.
- Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, reinsert any information you entered last time and remember your preferences (for example, your choice of language or currency).
- Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests and for remarketing as described below.
If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties you may have used to find our site (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
HOW TO REJECT COOKIES
If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience some of the features of the website.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.
ACCESS TO AND CONTROL OVER YOUR DATA
You may opt out of any future contacts from us at any time with a simple message. You can do the following at any time by contacting us via the email address or phone number given on our website. You can easily:
- Amend or correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
DATA SECURITY
We have strong processes and precautions in place to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Whenever sensitive information is collected (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser, or looking for “https” at the beginning of the address of the web page.
For data held offline we have a series of processes to ensure that data is safeguarded. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment with multiple tiers of security.
If you feel that we are not abiding by this privacy policy, you should contact us. You can contact us easily using the contact button on the website and expect a response from our DPO within 12 hours.
If you would like to make a complaint about the way in which your data is being used you can contact the ICO office at www.ico.org.uk.
GENERAL TERMS
CONTACT
TEALS PRAIRIE
UNIT 53
16 CROMARTY CAMPUS
ROSYTH
KY 11 2WX
UNITED KINGDOM
Company registration number: 496263
VAT registration number: 318 1859 87
In these terms and conditions, “we” “us” and “our” refers to Teals Prairie International – NTC Ltd. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of the United Kingdom only. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We, therefore, recommend that each time you access our website you read these terms and conditions.
BUYING ONLINE
You can order products online via www.tealsprairie.co.uk. When you place an order for a product you are offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;
- We do not receive your payment
- There has been a pricing, discount offer or products description error
- The ordered products are out of stock or discontinued
- Personalised products contain content which may cause annoyance or inconvenience such as indecent, offensive, racist, pornographic, etc.
We are not permitted to sell goods that include alcohol to anyone under 18. By ordering any products that contain alcohol from our website you confirm that both you and the recipient of this item(s) are aged 18 years or over. We reserve the right to refuse to sell or deliver products containing alcohol at our discretion.
In any refusal, we will immediately refund your payment method if any amount has been debited.
PAYMENT
You must pay for your order before it is delivered and you can do so by credit card, debit card or through Paypal. All our prices include VAT.
We use the latest security measures to protect your details when you shop with us. We use 256-bit SSL Software to encrypt your information when you visit and place an order on our secure server.
AVAILABILITY OF ITEMS
We try to keep our site as up to date, however, we cannot guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 28 days. If we cannot dispatch an item to you within the 28 days you can request a cancellation and we will cancel the order and refund your money in full.
ORDER CANCELLATIONS
Under distance selling regulations for non-personalised items you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting us by replying to your order confirmation email.
You cannot automatically cancel your order if the goods that you have ordered are perishable goods or if the product is personalised or custom made to your requirements. However if we have not put your order into production yet we will happily cancel.
Please note that we do not always proofread or check wording so please take care that your wording or design is correct. If you have spelled your girlfriend’s name incorrectly we will not be held liable for any damages to your person but may give you a discount for a make-up gift.
DELIVERY
We deliver to destinations within the UK and internationally. We will deliver the goods ordered by you to the address that you give us during your order process. We also cannot accept liability or costs incurred due to failed or delayed deliveries or for delays in the delivery caused by any third party. Dispatch times shown on the shipping page are indicative only, may vary during peak times or if the item is out of stock.
Orders will be dispatched with your chosen delivery method or for larger parcels a tracked service at the discretion of us. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge.
RETURNED ORDERS
Any package that is returned to us as ‘not called for’ or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 28 days of the notice, we may dispose of your package and no refund or compensation will be available to you.
RETURNS
We believe that you will be happy with your purchase. If you feel that you need to return an item, please get in touch in the first instance and we will try and make this right. This process will not affect your statutory rights.
We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 5 days of delivery but please do let us know if there are any issues at any time. If we do decide to replace or refund, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services.
Our return policy does not apply to perishable goods, items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.
Please note that you must contact us in writing or by email before returning any goods.
Images on the site have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product. Many of our products are created from natural materials and are hand finished so individual items may vary in colour and finish.
HYPERLINKS
This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
LIABILITY
To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.
DISCLAIMERS
We endeavour to ensure all information on our Website is correct, however, we do not warrant the accuracy and completeness of this. We may make changes to any information, products, descriptions and prices on our website, at any time without notice. The information and material on our Website may be out of date, and we make no commitment to update. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
INDEMNITY
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website or products.
JURISDICTION
These terms and conditions are to be governed by and construed in accordance with the laws of Scotland and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Scotland and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
COMPLAINTS PROCEDURE
We take our relationships with customers very seriously. We aim to reply to emails within one working day and if you have any enquiry or complaints please use the support chat link below.
CONTACTING US
If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please use the support chat link below.